Privacy Policy

Effective Date: April 22, 2025

At Lendro (“we”, “us”, or “our”), your privacy is a top priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website, Lendro.ca, or interact with our financial products and services. Lendro is committed to transparency and to complying with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial legislation.

1. Our Role and Scope

Lendro is a Canadian financial technology company that provides users with tools to access mortgage solutions, personal loans, and financial advisory services through our website and affiliated partners. This policy applies to all services offered on Lendro.ca, including interactions with our advisors, brokers, lending partners, and the tools we provide.

2. Information We Collect

We collect both personal and non-personal information from you, including:

A. Personal Information

  • Full name, address, phone number, and email

  • Date of birth, marital status, and occupation

  • SIN (only where legally required)

  • Financial data (credit score, income, assets, liabilities)

  • Banking information (transit numbers, account details)

  • Employment and housing history

  • Credit reports (with your consent)

  • Identification documents (e.g., driver’s license, passport)

B. Non-Personal Information

  • IP address and device data

  • Browser type, OS, and interaction data

  • Referring website or link

  • Cookies and usage analytics

3. How We Collect Your Information

Your information is collected in the following ways:

  • Directly from you (forms, applications, emails, or phone calls)

  • Automatically via cookies, tracking pixels, and analytics tools

  • Through credit bureaus and financial institutions (with consent)

  • From third-party providers (e.g., verification services or referral partners)

4. How We Use Your Information

Your information is used to:

  • Provide and improve our financial services

  • Match you with appropriate loan or mortgage products

  • Perform credit assessments and affordability evaluations

  • Communicate important updates or promotional offers

  • Meet legal, regulatory, and compliance obligations

  • Prevent fraud and enhance security

  • Conduct analytics and research to improve user experience

5. Disclosure of Personal Information

We may disclose your information to:

  • Lending partners and brokers to help match you with financial products

  • Credit bureaus for risk and eligibility assessments

  • Technology providers for hosting, analytics, or identity verification

  • Legal or regulatory authorities, if required by law or court order

  • Business partners (e.g., mortgage insurers or appraisers), with your consent

We do not sell your personal information.

6. Consent and Withdrawing Consent

By using Lendro.ca, you provide implied consent for the collection and use of your information as described. In cases involving sensitive information (e.g., SIN, credit score), we seek express consent. You may withdraw your consent at any time, but this may impact our ability to offer you services.

7. Cookies and Tracking Technologies

We use cookies, beacons, and third-party analytics tools like Google Analytics to:

  • Track usage patterns

  • Store session preferences

  • Serve personalized offers

You can disable cookies through your browser settings, but doing so may affect site functionality.

8. Third-Party Services

Lendro works with trusted third parties for credit checks, data hosting, and transaction processing. We ensure these providers follow comparable privacy and security standards. However, this policy does not apply to third-party sites linked from our website — please review their privacy terms separately.

9. Data Retention and Storage

We retain your personal information only as long as necessary to fulfill the purposes outlined or to comply with legal and regulatory obligations. Information is stored on secure servers located in Canada or jurisdictions with equivalent privacy protections.

10. Data Security

We implement industry-standard safeguards, including:

  • Encryption of data in transit and at rest

  • Multi-factor authentication for internal systems

  • Access controls and regular audits

  • Vulnerability assessments and breach protocols

Despite best efforts, no system is fully immune from breach. We commit to disclosing data breaches in accordance with applicable law.

11. Accessing and Correcting Your Information

You have the right to:

  • Access your personal information

  • Correct inaccuracies

  • Withdraw consent

  • Request deletion (where legally permitted)

To exercise these rights, contact our Privacy Officer (contact info below). We will respond within 30 days in compliance with PIPEDA.

12. Children’s Privacy

Lendro’s services are intended for users 18 years and older. We do not knowingly collect information from minors. If a minor’s data is collected, we will promptly delete it upon notification.

13. International Users

While our services are designed for Canadians, if you access Lendro.ca from outside Canada, be aware that your data may be transferred to, processed, and stored in Canada.

14. Changes to This Privacy Policy

We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated effective date. In the case of significant changes, we will notify users via email or site banners.

15. Contacting Us

For questions, concerns, or complaints about your personal information or this policy, please contact:

Lendro Privacy Officer
📧 Email: [email protected]

Last updated: April 22, 2025

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